Customer Support

We're here to help you with any questions or issues

Customer Support Team

Call Us

Speak to our dedicated support team by phone. Available 24/7 for urgent matters.

0371 384 2400

Live Chat

Chat with our support team online for quick answers to your questions.

Start Chat

Email Us

Send us an email and we'll get back to you as soon as possible.

support@santander.co.uk

Frequently Asked Questions

Find answers to common questions about our products and services

How do I reset my password?

You can reset your password by visiting the login page and clicking 'Forgotten your details?'. Follow the on-screen instructions to reset your password securely.

How can I check my account balance?

Log into your online banking account to view your account balance, recent transactions, and statements at any time.

How long does a bank transfer take?

Most transfers within the UK take 1-2 business days. International transfers may take 3-5 business days depending on the destination country.

What should I do if my card is lost or stolen?

Call us immediately on 0371 384 2400 to report your lost or stolen card. We can block it straight away to protect your account.

How do I update my personal details?

You can update your personal details through your online banking account or by contacting our customer support team.

Is my account secure?

We use industry-leading encryption and security measures to protect your account. Never share your password or PIN with anyone, including our staff.

Send us a Message

Have a question? Fill out the form below and we'll get back to you shortly

Protecting your money

Your business is protected by the Financial Services Compensation Scheme (FSCS) up to CHF 85,000.

Stop, Challenge, Protect

Stay safe from fraud – we'll never ask for your full PIN or password. If something feels wrong, stop and challenge it.